With the pandemic hitting last year, many businesses had to switch their services to allow for less face to face interaction. This meant that many had to implement new IT systems in order to sell online, allow customers to change, track or place new orders and view invoices. Lots of businesses not only had to cut down on face to face contact but also had to reduce the number of staff they had working for them at one time. This meant that many processes that may of before been manual now needed to be automated.

Although these procedures may have been in place for some times now, it could be that members of staff that have been furloughed and due to return in the coming weeks will not be familiar with it.

It is very important that they have sufficient training on the systems before they return to work so that they know what they need to do.

If the systems are quite complex to use and a user guide does not already exist, then it can be helpful to create one. Doing screen grabs or even tutorial videos will help staff members get to grip with the new systems and make them more productive.