Some companies are very good at offering many of their services online. Allowing your customers to communicate with you in a number of ways can be a great way to attract new business and keep existing customers. Many people are now using the internet to carry out as many tasks as possible to save time and even money on sending letters back and forth.

If you currently do not offer online services or they are very limited then you may wish to think about extending these. It may be that you do not allow your customers to communicate with you via email or by completing an online contact form. This simple update to your website can make the communication process much more effective for all and often allows it to be more easily tracked than if just done by phone. If you want to go the extra mile, you may also add a live chat facility or request a call back function.